STX Engine

Our Promises: We will develop the world’s best products through ceaseless technology development and innovative activities, and exert our efforts to build up our customers’ confidence by taking into consideration the safety, health and environment of our customers through the entire processes of the design, development, production, sales, distribution, consumption and disposal of our products and services.

Fulfillment of Promises: We secure outstanding technologies and service competitiveness through creative innovation and ceaseless efforts for technology development in order to provide the world’s best products and services.
We maintain the best quality and stability by establishing and managing quality policies and work procedures based on international standards as well as local laws and regulations. We take into consideration our customers’ safety and health as well as potential dangers through the entire processes of the design, development, production, sales, distribution, consumption and disposal of our products and services, and inform our customers of a series of related activities.

Our Promises: We will collect our customers’ opinions through various methods and systems and provide customers with sufficient information so that they can make reasonable decisions on purchases and protect their profits.

Fulfillment of Promises: We collect customers’ complaints and opinions through various communication channels and reflect them on our overall management policies including product development, production and service activities.
We installed and opened a department responsible for customer satisfaction to ensure that our customers’ requirements, complaints and suggestions are dealt with effectively and professionally.
We exert our best efforts to prevent unfair treatment from occurring to customers in the course of settling customer complaints or disputes by establishing a customer management policy based on domestic and overseas laws and standards.
We do not provide false or exaggerated information that may bewilder customers or omit important information that may significantly influence customers in making reasonable decisions.

Our Promises: We will collect customer information by just and lawful means and thoroughly protect unauthorized use and leakage of such information.

Fulfillment of Promises: When collecting customer information, we explain the purpose of its use clearly, obtain customer consent, and perform a series of processes in a lawful and just manner. Unless otherwise agreed upon by a customer or allowed by law, we do not use personal information of our customers for uses other than for the purposes for which it has been provided, or do not provide it to a third party.
We treat and protect personal information as confidentially as our own, and prevent unauthorized access and leaks.